Support

FAQs

Q: Can I put holes on heater?
A: Yes, once you provide precise holes location information we can put holes during production. NO extra cost.

Q: Can I change the length of wire, or wire out location?
A: Yes, we can change length of wire or wire out location upon request, No extra cost.

Q: Do you have CE / UL certificate, can you provide it?
A: Yes. Our heaters have CE or UL certificate and we can provide the certificate upon request.

Q: Can we put our logo or text on item? What do you need from us?
A: Yes, we use laser printing on heater so can print anything you want. We need detailed instruction on what you wish to print, like logo size, font type, size, location etc.,

Q: Can I receive the item sooner?
A: Yes, we provide Express shipping options which will speed up and take 3 – 4 days.

Q: Can you provide mass production.
A: Yes. As a factory we provide both samples and mass production upon discussion.

Q: Do you accept other alternative payment rather than PayPal? Can you provide invoice?
A: Yes we accept Bank Transfer and we can provide invoice and Pro-forma if needed.